About Us
Courses
Contact Us
Customer Service Courses

Customer Service Training in the Luxury Industry

In the world of luxury, service is the key element to establish customer loyalty.

In today's competitive market it is essential that all companies provide the highest standards of service for their customers. Consistency is vital, as is on going training and motivation for sales and Customer Service Consultants. This will ensure customers continued loyalty and reputation of the Brand and increasing sales and profit.

Our aim is to promote the achievement of an excellent company image by teaching customer service skills to individuals, both new and existing, to equip them with the necessary skills to deliver a superior experience when interacting with customers and potential customers.

Course Objectives:

Identifying good customer service
Interacting positively with customers
Establishing course of action to resolve issues
Initiate Action Plans for the workplace


Course Content
:

What is customer service?
Core skills of an excellent Customer Service Advisor
How to recognise good Customer Service
Communication - what is it?
Use of words
Body language
Styles of Communication
Communicating with challenging customers
Positive interactions
Problem solving
Importance of follow-up offered to customers and aftercare
Procedure and problems
Role play

Small Classes
Hours: 10am to 4pm

Price: £275 plus VAT

Course Dates
Courses run from 10am to 4pm by appointment. Please contact Amanda Jackson on amanda@ashleystewart.co.uk or 020 7580 9103 to arrange a mutally convenient date.

Click here to see our other Courses  
Blog Twitter LinkedIn Facebook